FAQ
Orders
I have not received a confirmation email?
Please check your spam-folder to make sure the confirmation email has not ended up there by mistake. If you have not received a confirmation email, please contact our customer service team and we will make sure to send you a new one.
Can I change my delivery address or contact information?
Your contact information and delivery address may change as long as your parcel hasn't been shipped. To proceed with your request, please contact our customer service team as soon as possible.
Can I change my order?
If your order has not been shipped yet, we will happily help you to change your order. Please email your requests to our customer service team as soon as possible.
How do I cancel my order?
To cancel your order, please email your request to our customer service team as soon as possible. Orders that have been processed and shipped can not be canceled. If your order already has been dispatched at the time of your cancellation request, you must proceed with a return for a refund instead.
Shipping & delivery
How much is shipping?
Corlin Eyewear offers free standard shipping worldwide.
In most countries, it is possible to have the parcel delivered to a delivery point or with priority shipping to your door for a small fee.
Duties & taxes:
- EU: No import duties, VAT included in price.
- Norway: No import duties, VAT included in price.
- US: Customers may need to pay import duties upon delivery.
- Rest of World (Non-EU): Customers may need to pay import duties and VAT upon delivery.
I have a question regarding the shipping, who do I contact?
Once the parcel has been sent and you´ve received a tracking link through your email from us, all questions regarding the shipping of your parcel should be asked directly to the carrier. Please contact your local carrier and use your tracking number as a reference. If the parcel is lost and the carrier doesn´t have any more information to share with you, you´re more than welcome to contact us at support@corlineyewear.com and we will help you further.
I can't find my delivered parcel?
Sometimes it happens that the parcel becomes wrongly delivered by mistake. If your parcel has been delivered according to the tracking link and you can't find it, check with your neighbors to cancel that out. If you still can't find the parcel, you're more than welcome to contact us at support@corlineyewear.com.
I have received the wrong product. What do I do?
If you happen to receive the wrong product, please contact our customer service team and we will help you further.
Returns & exchanges
How do I make a return?
SWEDEN; EU; NORWAY
How to Make a Return
- Register your return through our return portal below.
- Once your return is registered, you will receive an email with a return label or QR code, along with instructions on how to send your order back to us.
- Pack the item securely in its original packaging before shipping it back.
Return Costs
- Exchanges are free of charge.
- Return shipping costs are covered by the customer.
- For returns within Sweden, a 60 SEK return fee will be deducted from your refund.
- For returns within EU, a 7 EUR return fee will be deducted from your refund.
- For returns within Norway, a 60 NOK return fee will be deducted from your refund.
30-Day Return Policy
You may return your order within 30 days of receiving it, provided that the product and its packaging remain in their original condition. Returns that do not meet these conditions may not be eligible for a refund. If your order arrives damaged, please contact us within 14 days of receiving your package.
Customized or specially adapted products
Products that have been personalized or specially made for you (including prescription lenses or other made-to-order adjustments) cannot be returned, unless they are defective or were not delivered as agreed.
Refunds
Once we receive and process your return, we will notify you by email and issue your refund. Depending on order volume, the return process typically takes 1–3 weeks from the time you send the package.
Need Help?
If you have any questions regarding your return or need further assistance, feel free to contact us at support@corlineyewear.com.
International (+ UK and Switzerland)
How to Make a Return
- Download and fill in the return label below with your name and order number.
- Pack the item you wish to return in its original packaging.
- Place the return label inside the package and seal it securely.
- Send your package back to our address via your local post office.
Return address:
Corlin Eyewear AB
C/O Logistified AB
Älgerumsvägen 39
383 32 Mönsterås
Sweden
Return Costs
Customers are responsible for the full return shipping cost when returning items from outside the EU. Corlin Eyewear is not responsible for any costs incurred from returns from non-EU countries.
When sending your return, please declare the package as a return at the post office. We do not pick up returns that require payment of customs duties, taxes, or additional fees upon delivery.
If you’re unsure how to declare your return shipment, please contact us at support@corlineyewear.com before sending the package.
30-Day Return Policy
You may return your order within 30 days of receiving it, provided that the product and its packaging remain in their original condition. Returns that do not meet these conditions may not be eligible for a refund. If your order arrives damaged, please contact us within 14 days of receiving your package.
Customized or specially adapted products
Products that have been personalized or specially made for you (including prescription lenses or other made-to-order adjustments) cannot be returned, unless they are defective or were not delivered as agreed.
Refunds
Once we receive and process your return, we will notify you by email and issue your refund. Depending on order volume, the return process typically takes 1–3 weeks from the time you send the package.
Need Help?
If you have any questions regarding your return or need further assistance, feel free to contact us at support@corlineyewear.com.
What is your return policy?
30-Day Return Policy
You may return your order within 30 days of receiving it, provided that the product and its packaging remain in their original condition. Returns that do not meet these conditions may not be eligible for a refund. If your order arrives damaged, please contact us within 14 days of receiving your package.
Return Costs
Within the EU (including Norway)
- Exchanges are free of charge.
- Return shipping costs are covered by the customer.
- For returns within Sweden, a 60 SEK return fee will be deducted from your refund.
- For returns within EU, a 7 EUR return fee will be deducted from your refund.
- For returns within Norway, a 60 NOK return fee will be deducted from your refund.
Outside the EU
- Customers are responsible for the full cost of returning items from outside the EU.
- Corlin Eyewear is not responsible for any customs duties, taxes, or additional fees incurred on returns from non-EU countries.
- When sending your return, please declare the package as a return at the post office.
- We cannot accept returns that require payment of customs duties, taxes, or additional fees upon delivery.
Customized or specially adapted products
Products that have been personalized or specially made for you (including prescription lenses or other made-to-order adjustments) cannot be returned, unless they are defective or were not delivered as agreed.
Refunds
Once we receive and process your return, we will notify you by email and issue your refund. Depending on order volume, the return process typically takes 1–3 weeks from the time you send the package.
Need Help?
If you have any questions regarding your return or need further assistance, feel free to contact us at support@corlineyewear.com.
I want to exchange my product, how do I proceed?
Return the pair you don't wish to keep using the return portal below and select exchange free of charge. Then follow the instructions.
If you've chosen Klarna Invoice as an option, you can pause your old invoice in the app until you receive an updated balance.
I have problem submitting my return, what do I do?
The return with our return label can be dropped off at any postal office (preferably DPD) or in a regular mailbox. If you choose to drop off the return at a postal office, the return label doesn´t need to be scanned since it is shipped as a regular pre-franked envelope. Please forward this information to the post agent if they don´t want to accept the return.
If you have trouble sending the return, you can also frank the parcel by yourself at a postal office. In that case, the return cost of 7 euros will not be deducted from your refund.
Below is our return address:
Corlin Eyewear AB C/O Logistified AB
Älgerumsvägen 39
383 32 Mönsterås
Sweden
Have you received my return yet?
Return handling normally takes 1-3 weeks from the time you send the order back depending on how high pressure we have. If you have not heard from us after 3 weeks, you are welcome to contact us again and we will find a solution.
Payments
Which payment methods do you accept?
You can choose to pay by credit card, through PayPal, or – in selected European countries – via Klarna. All card payments are securely processed by Stripe, Inc. Corlin Eyewear does not store or handle any bank or credit card details.
Do you store my payment details?
Corlin Eyewear does not receive or store any payment details. Your card information is transmitted directly to the payment provider and cannot be accessed by anyone other than your bank, PayPal, or Klarna. All payments are securely processed by Stripe, Inc. using encrypted connections and strict banking security standards.
Are my payment details safe?
Your card details are transmitted directly to the payment provider and cannot be accessed or stored by anyone other than your bank. You can pay securely by credit card (Visa, American Express, or Mastercard), through PayPal, or — in selected European countries — via Klarna. All card payments are securely processed by Stripe, Inc. using encrypted connections and strict banking security standards.
Products
How do keep my glasses in the best condition?
Always keep your glasses in the pouch when not in use to help prevent unnecessary scratches on the lenses. If you plan to store your glasses for a longer period of time, we also recommend keeping them in the box included with your purchase.
Where are your products made?
Designed in Sweden with a focus on timeless aesthetics and precision. We source high-quality materials from select partners in Italy, Germany, and China. Production is handled by specialized manufacturers in China with long expertise in eyewear craftsmanship.
My glasses are getting loose. What do I do?
If you notice that the temples of your glasses are starting to become loose, it may be because the screw in the hinge has started to loosen. Try tightening the screw in the hinge to correct the glasses. Please contact our customer service team if you need further help to fix this or if the problem still persists.
My glasses are crooked. What do I do?
Our sunglasses are made from a bendable material called bio-acetate which allows each pair of sunglasses to have a customized fit and feel. Discover our guidelines for how to customize your eyewear at home.
Adjustment and guidelines
- Warm the glasses up with warm water from the tap for 10–20 seconds.
- Always be gentle when bending the glasses
- For the best results, let the glasses cool off after bending
Preparations
You will need a glass of warm water from the tap, our material becomes bendable when applying heat. Always warm up our eyewear for 10–20 seconds before bending.
Uneven temples: Place the glasses on a flat surface and gently bend down the temple that is not touching the surface. Repeat the procedure until the temples are at the same height.
Tighter fit: After warming up the temples with water, gently bend the temples inwards.
Looser fit: After warming up the temples with water, gently bend the temples outwards.
If there are any further questions, don’t hesitate to contact us at support@corlineyewear.com, we will happily help!
What material are the products made of?
Today we use four different materials for our sunglasses depending on the design we want to create. The four different materials we use in our manufacturing process are bio-acetate, acetate, metal, and cellulose propionate.
All of our sunglasses have UV (400) protection. The majority are also equipped with a CR-39 lens that is anti-scratch resistant. Further, the front and the shell are often composed of a five-cylinder hinge to improve the quality of the connection between the temple and the front.
Are your items available with perscription lenses?
Yes. Selected frames are available with prescription lenses. Simply choose your frame, upload your prescription at checkout, and we’ll handle the rest. Prescription glasses are custom-made and therefore cannot be returned.
However, if there is an issue with the frames or if the vision is not as expected, we will of course help you resolve it.
How long are the temples?
The temple length varies a bit depending on the model, but we have a general temple length of 14 cm.
Career & collaborations
I want to become a retailer for Corlin Eyewear. Who do I contact?
Corlin is always on the lookout for new concept stores and representatives. Today, we work with several retailers worldwide, which we appreciate and are very proud of. For information and inquiries about resale, please contact our COO Olle Sandberg at: wholesale@corlineyewear.com
I am interested in collaborating with you. Who do I contact?
We're very happy that you're interested in collaborating with us! Today, we work with talented creators all over the world. For contact and inquiries about collaboration, please write to hello@corlineyewear.com.
I want to work for Corlin Eyewear. Where can I send my resume?
We are a fast growing brand that is always searching for talented people. You are very welcome to send your resume and cover letter to our COO Olle Sandberg at: career@corlineyewear.com
I want to do an internship at Corlin Eyewear. Where can I submit my application?
You are very welcome to write to our COO Olle Sandberg at: Career@corlineyewear.com
Contact
How can I get in touch?
Email us at support@corlineyewear.com and we'll get back to you as soon as possible. We're here to help.